Help Center

How can we help your family today?

Setup walkthroughs, billing answers, and real support — whether you're setting up your first family, running a co-op, or supporting a kid who needs a different kind of routine.

Getting Started

From your invite email to your first coin earned — a full walkthrough.

NFC Cards

Ordering, registering, and troubleshooting your family's tap cards.

Billing & Plans

Plan comparisons, changing tiers, invoices, and canceling.

Supporting Every Learner

Guidance for neurodivergent kids, toddlers, teens, and mixed-age households.

Co-ops & Micro-Schools

Running FamCoins across multiple families under one roof.
️

Troubleshooting

Login issues, missing coins, NFC scan problems, and more.

Frequently Asked Questions

How do I get a FamCoins account? ▾
FamCoins is currently invite-only while we're in early access. Join the waitlist at famcoins.app — we send out invites in small batches, and each invite includes a secure checkout link. As soon as you complete it, your account is created automatically and your login arrives by email within a minute or two.
I paid but haven't gotten my login email yet. What do I do? ▾
Check your spam/promotions folder first — it comes from no_reply@famcoins.app. If it's been more than 15 minutes, use the contact form at the bottom of this page and we'll look up your payment and get you in manually.
Can I change plans later? ▾
Yes. Log into your dashboard and go to Family Settings Billing to upgrade or downgrade at any time. See our Billing guide for details on what changes with each plan.
Do I need to buy NFC cards to use FamCoins? ▾
No — NFC cards are an optional add-on available on Family and Family+ plans. Everything works without them; cards just let kids tap in instead of typing a PIN. See the NFC Cards guide.
My kid has ADHD / is neurodivergent / needs extra support — will FamCoins work for our family? ▾
Yes, and we built real guidance for this — see Supporting Every Learner. Short version: adjustable task complexity per grade, Toddler Mode for younger or higher-support kids, and Character Moments designed to reward effort and emotional regulation, not just task completion.

Still stuck? Contact us

Every message creates a support ticket we track and follow up on — usually within 24 hours.